FAQ

Please refer to "The range of assigned JLAN IP address" ( Accessible from only internal JLAN )

Please refer to "Available platforms".

Please refer the solution which is displayed by clicking the "?" icon.

It solves problem by "Reset Safari" in almost every case.

This content is not always effective in every case since it is not manufacture publication. It obtained from operational experience.

If you have any question, please send an e-mail to JLAN-support office. ( Accessible from only internal JLAN )

Please reconnect after uninstalling application for connection.(Deep clean)
( Application is installed automatically at the reconnection. )

• Windows
  

  Uninstall below software on the [Programs and Features] of Control Panel if those are installed.

  • Pulse Application Launcher
  • Pulse Secure Host Checker
  • Pulse Secure Setup Client
  • Pulse Secure Setup Client 64-bit Activex Control
  • Pulse Secure x.x　（x.x : Version number）
• macOS
  Pulse Secure Client
  1. Click "Go" in the menu then open the "Applications"
  2. Drug and drop the icon "Pulse Secure (Junos Pulse)" into the trash can.
  etc Software (Open Terminal)
  • sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/SetupClient
  • sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/HostChecker.app
  • sudo rm -rf ~/Library/Logs/Juniper\ Networks
  • sudo rm -rf ~/Library/Logs/Pulse\ Secure
  • sudo rm -rf ~/Library/Application\ Support/Pulse\ Secure/SetupClient
  • sudo rm -rf ~/Library/Application\ Support/Pulse\ Secure/HostChecker.app
  • sudo rm -rf ~/Library/Application\ Support/Pulse\ Secure/PulseApplicationLauncher.app
  • sudo rm -rf /Applications/Network\ Connect.app
  • sudo rm -rf /Applications/Pulse\ Secure.app
  Reboot macOS
• Linux
  1. Delete the following directory.
     [home_dir]/.juniper_networks
     

Cause of the problem is unable to clear. However this solution as mentioned above measures can expect to resolve the problem.

This content is not always effective in every case since it is not manufacture publication. It obtained from operational experience.

If you have any question, please send an e-mail to JLAN-support office. ( Accessible from only internal JLAN )

Please refer to Chapter 5 of the "User's Guide", and then check your Client PC.

Please check the following points;

• Anti-virus software is installed, which is listed in "Supported anti-virus softwares".
• Real time protection is effective.

If it is not resolve the problem, please send an e-mail to JLAN-support office ( Accessible from only internal JLAN ).

• Clear the Web browser cashe
• Enter the URL; https://jb.j-parc.jp/ to accessing login page, do not use previously bookmarked URL in your browser.
  (If you successfully logged in, then bookmark it.)

It may occur to be communicated with slow baud rate or disconnected when you transmit and receive bulk data with Mac OS or Linux.

If it happens, it may be effective that you adjust about 1300 in MTU value.

This content is not always effective in every case since it is not manufacture publication. It obtained from operational experience.

When SSL-VPN is connected, only the following services can be used by the set of default.

• Permitted services which you applied
• Name-server ( 10.105.32.2, 10.105.48.2 )
• https/smtp/pop(ssl)/imap(ssl) access to post.j-parc.jp
• http/https access to www-intra.j-parc.jp
• http access to jlandb.j-parc.jp ( Node-DB )
• http/https access to to JLAN-DMZ
• http/https access to the Internet

It is possible to access internet with only http/https via SSL-VPN.